Matchmove Games Help
- Need help? Read the FAQ below and see if that takes care of your issue.
- Need help on a specific issue? Contact Customer Support.
Frequently Asked Questions
Billing Support
-
What is Mcash?
You need to have Mcash to buy games and other items on the site. Mcash is our internal currency, which you can purchase from your My Account page. 1 Mcash is equivalent to US$1.
-
How do I obtain Mcash?
You can purchase Mcash directly online from your My Account page
Currently, users may purchase Mcash through three payment providers: PayPal, Cherry Credits, and Load Central.
To purchase Mcash, sign into Matchmove Games, click on My Account, and then click on "Buy More Mcash" and select from the available payment solutions. (Step-by-step instructions are available for each in the Top Up page.)
-
How do I purchase a game?
First, you need to top up your account with enough Mcash at your My Account page. Most games cost 500-1,000 Mcash (or about US$5-10). Then, proceed to the game page and follow the prompts after you click "Buy game". Once your purchase is confirmed, the appropriate amount of Mcash will be deducted from your account, and you will be able to download and activate the full version of your game.
Accounts and Privacy
-
What do I do if I lose my password?
If you have lost your password, you can have a new copy sent to the e-mail address that you registered with. Simply click on "Forgot your password?" on the Sign In page.
-
How can I ensure that my information stays safe?
This is a two-way street. We keep all of your private information encrypted and stored in state-of-the-art secure servers. Your private information stays hidden and secure.
However, all of the encryption in the world can't help you if you share your account details with someone else. Remember, DO NOT give your password out to anyone. Matchmove Games will never ask for your password.
If anyone asks you for your password or private information on Matchmove Games, please report them to us immediately.
-
Is it all right for me to share my Matchmove Games account with my friends or family?
No. Each account is reserved for only one user and one email address. Sharing of secure credentials such as passwords and security keys is a violation of our Terms of Service policy.
Others
-
Why isn't my game recognizing my save data?
Always ensure that there's a folder that allows you to save your user data. Otherwise, you have to create your own, or you can try re-installing the game.
If the problem persists, please contact us and we will get back to you as soon as possible.
-
How I know if I have the system requirements for the game?
Knowledge of the following components is important.
- CPU - type and speed (i.e. AMD Phenom II 2.5GHz or Intel Core 2 Duo E8400 3 GHz)
- RAM - amount (i.e. 2GB, 4GB)
- Video Card - model and amount of memory (i.e. Radeon HD2400 256MB, or GeForce GTX 260 1GB)
- Hard Drive - space remaining
You can find the CPU, RAM, and Video Card information by using DirectX Diagnostics. Click Start, then Run... and type "dxdiag" (without the quotation marks) and hit Enter.
The program will load, and the first screen will show you your processor and RAM information. The Display tab will show you your video card information.
For hard drive space, just open My Computer and right-click your hard drive (typically C: unless you have more than one drive), then choose Properties. It will tell you the hard drive size, amount used, and amount free.
Once you get all this, just compare to what the game box says. If you meet or pass what it says, you're fine.
If all this is too hard, you can just try a site like www.srtest.com or www.systemrequirementslab.com.
Just select the game you're curious about and click "Can I run it?" and let it run the test. Just keep in mind that these sites can often be misleading about how a game will perform on your system, and are occasionally flat-out wrong.
They can say no to a top-end gaming system, and they can give false hope to people with older machines, so be mindful of results from these sites.
-
How do I minimize the game?
If you're running in windowed mode, you should be able to click on the minimize button the top right hand side of your game window.
Otherwise, you should be able to press ALT+ESC, ALT+TAB or press your windows key to minimize your game.
-
Why do I keep getting an error message saying: "Cannot authenticate from manufacturer"?
This message is supposed to appear for those who have downloaded the game illegally. If this does not apply to you, please try re-downloading then re-installing the game.
-
What controllers are more suitable for these games?
Most of our games use a combination of the keyboard and mouse.
-
May I change the installation directory?
Yes, you may do this.
-
Are the games downloaded from your website virus-free?
-
Why is my game not starting?
You need to see if the game is compatible with your PC. Make sure your system meets the minimum requirements. If your computer meets these requirements, contact us.
-
How do I install the game?
Simply use our executable installer.
-
Why can't I hear any sound?
Check if your speakers or headphones are properly plugged into your PC.
If problem persist, there might be a problem with your speaker or sound card. Test your speakers on another medium, such as an iPod. If they are working, please contact your sound card manufacturer for help.
-
Can I change the volume levels in-game?
Yes. You can change the volume levels in the settings menu of your game.
-
Why did my game hang halfway through my play session?
You may be running too many programs at the same time. Otherwise, your game and another program running may be running into conflicts.
-
Why is my download speed so slow?
You may be downloading a copy of your game during peak hours. If you are having trouble downloading all files and not just from our website, please contact your ISP.
-
Do your games take up a lot of hard drive space?
No. Most of our games come in small file sizes under 75mb.
-
Why is the game so dark?
There might be a problem with your brightness/gamma settings. Turn up the brightness settings in game and/or on your monitor.
-
Why can't I play the game for more than an hour?
You are currently playing a free-trial version. If you like the game, you could purchase the full version through our website.